For billing questions, patients may email [email protected] or call Patient Billing Services at +1 (855) 373-7974. We are available Monday to Friday from 6:30 am to 4:00 pm (PST).
Patients can make a payment using one of the following methods: • We accept personal checks, money orders, and all major credit cards. • Your patient may make payments online by visiting Bill Pay. • Patients can also submit credit card payments over the phone by calling +1 (855) 373-7974. • Patients may mail a [...]
Yes, patients may contact Patient Billing Services at +1 (855) 373-7974 to learn more about our payment plans.
Yes, our NeXT Access financial assistance program is available to qualifying patients. To determine if patients qualify for NeXT Access, patients may contact Patient Billing Services at +1 (855) 373-7974. They can also complete our Financial Assistance Application and send it to us via: Email: [email protected] Fax: +1 (650) 469-0622 Mail: Personalis at 1330 O’Brien [...]
No, patients will not receive surprise medical bills nor be balance-billed. Patients will only be financially responsible for the amount that their health insurance company may apply as a copay, co-insurance, or deductible. We will apply their in-network benefits to their out-of-pocket costs.
We accept all health insurance plans. If we are out-of-network with your patient’s health insurance company, we will apply their in-network benefits to their out-of-pocket costs. We also accept self-pay.
Kit orders can be placed online through our web portal. You can also place an order by calling us at +1 (855) 373-7978 or emailing us at [email protected].
Each kit will have a prepaid return label for shipping back to Personalis. Kits can be shipped at room temperature. For assistance with FedEx pick-up, contact [email protected].
NeXT DX reports can be delivered via secure email, fax and our Personalis Web Portal. If you have any questions, feel free to reach out to our Client Services team at [email protected] or by phone at +1 (855) 373-7978. We are available Monday to Friday from 9:00 am to 5:00 pm (PST).
Please contact our Client Services department at [email protected] or by phone at +1 (855) 373-7978. We are available Monday to Friday from 9:00 am to 5:00 pm (PST).
