How do I place an order for more kits?
Kit orders can be placed online through our web portal. You can also place an order by calling us at +1 (855) 373-7978 or emailing us at [email protected]
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Sep, 2022
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Sep, 2022
How do I ship a kit back to Personalis?
Each kit will have a prepaid return label for shipping back to Personalis. Kits can be shipped at room temperature. For assistance with FedEx pick-up, contact [email protected]
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Sep, 2022
How do I receive results from the NeXT Dx test?
NeXT DX reports can be delivered via secure email, fax and our Personalis Web Portal. If you have any questions, feel free to reach out to our Client Services team at [email protected] or by phone at +1 (855) 373-7978. We are available Monday to Friday from 9:00 am to 5:00 pm (PST).
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Sep, 2022
I have a question about my NeXT Dx test results, who do I contact?
Please contact our Client Services department at [email protected] or by phone at +1 (855) 373-7978. We are available Monday to Friday from 9:00 am to 5:00 pm (PST).
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Sep, 2022
When can I expect test results?
Turn around time for results is typically two weeks from sample receipt (both tumor and normal tissues).
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Sep, 2022
I am unable to log in to my Personalis Clinical Portal account. Whom do I contact for help?
For issues related to log in or password changes, please contact our Client Services department at [email protected] or by phone at +1 (855) 373-7978. We are available Monday to Friday from 9:00 am to 5:00 pm (PST).
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Sep, 2022
How do I sign-up for a Personalis Clinical Portal account to order tests and access patient results online?
To sign-up for a Personalis Clinical Portal account to place orders and access patient results online, please contact your local Personalis representative or our Client Services department at [email protected] or by phone at +1 (855) 373-7978. The Client Services department is available Monday to Friday from 9:00 am to 5:00 pm (PST).
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Sep, 2022
How do I submit the test requisition form?
Please complete the information on the test requisition form. If you would like to order through our web portal, contact [email protected] for assistance.
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Sep, 2022
How do I order the NeXT Dx test?
The NeXT Dx test can be ordered online through our portal or by filling out a Test Requisition Form. For questions about ordering the NeXT Dx test, please contact Personalis at [email protected], or give us a call at +1 (855) 373-7978. We are available Monday to Friday from 9:00 am to 5:00 pm (PST).
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Sep, 2022
Is your lab CLIA Certified and CAP Accredited?
The NeXT Dx test is run at the Personalis Clinical Laboratory which is a CAP Accredited and CLIA Certified lab. View our certification documents here.
