For billing questions, patients may email [email protected] or call Patient Billing Services at +1 (855) 373-7974. We are available Monday to Friday from 6:30 am to 4:00 pm (PST).
Patients can make a payment using one of the following methods: • We accept personal checks, money orders, and all major credit cards. • Your patient may make payments online by visiting Bill Pay. • Patients can also submit credit card payments over the phone by calling +1 (855) 373-7974. • Patients may mail a [...]
Yes, patients may contact Patient Billing Services at +1 (855) 373-7974 to learn more about our payment plans.
Yes, our NeXT Access financial assistance program is available to qualifying patients. To determine if patients qualify for NeXT Access, patients may contact Patient Billing Services at +1 (855) 373-7974. They can also complete our Financial Assistance Application and send it to us via: Email: [email protected] Fax: +1 (650) 469-0622 Mail: Personalis at 1330 O’Brien [...]
No, patients will not receive surprise medical bills nor be balance-billed. Patients will only be financially responsible for the amount that their health insurance company may apply as a copay, co-insurance, or deductible. We will apply their in-network benefits to their out-of-pocket costs.
We accept all health insurance plans. If we are out-of-network with your patient’s health insurance company, we will apply their in-network benefits to their out-of-pocket costs. We also accept self-pay.
The NeXT Dx test utilizes DNA isolated from a patient’s tumor tissue and matched normal tissue to perform whole exome analysis and RNA isolated from a patient’s tumor tissue to perform transcriptome analysis. The clinical report includes SNVs, indels, CNAs, MSI and TMB results derived from DNA analysis and fusion results derived from RNA analysis.