Billing

19 Sep, 2022

Will I receive a Surprise Medical Bill or be balance-billed? 

No, you will not receive a surprise medical bill nor be balance-billed. We will always try to inform you of any estimated financial responsibility at the beginning of the testing process. You will only be financially responsible for any amount that your health insurance company may apply as a copay, co-insurance, or deductible. We will [...]

19 Sep, 2022

What are my payment options? 

We accept personal checks, money orders, and all major credit cards.  To pay online, please visit Bill Pay.  To pay by credit card over the phone, please call +1 (855) 373-7974.  To pay by personal check or money order, please mail your payment to the address indicated on your billing statement.

19 Sep, 2022

What if I have more than one health insurance plan? 

We will file a claim with your primary health insurance plan. If there is any remaining balance after your primary health insurance plan has processed your claim, we will file a claim with your secondary health insurance plan. If you receive a bill from Personalis before you receive an EOB from your secondary health insurance, [...]

19 Sep, 2022

Will I receive a bill from Personalis for my NeXT Dx test? 

At Personalis, we work with all health insurance companies to seek payment under your health plan. Your health insurance company may require a copay, co-insurance, or deductible. We will reach out to you when your test is ordered, to provide an estimate of your potential financial responsibility. If it appears that you may have an [...]

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